Terms & Conditions

1. Agreement to these terms

These Terms and Conditions (“Terms”) form a binding agreement between you and Aframe Pty Ltd (ABN 91 607 103 695) (“we”, “us”, “our”) governing your use of the Watch Service History application at https://services.chronogeeks.com (the “Service”).

By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

Our Privacy Policy explains how we handle personal information and forms part of these Terms.

If you are entering into these Terms on behalf of a business, you confirm you have authority to bind that business, and “you” means that business.

2. Definitions

• “Your Content” — everything you enter into or upload to the Service: watch records, service records, notes, timegrapher measurements, timeline entries, photos, videos, service manuals, links, financial figures, and the details of watch owners.
• “Owner Data” — personal information about third parties that you enter, such as a customer’s name, phone number, email address or shipping address.
• “Subscription” — a paid monthly or yearly plan.
• “Trial” — the 30-day free period beginning when you register.

3. Eligibility and your account

• You must be at least 18 years old to use the Service.
• You must provide accurate registration information and keep it current.
• You must verify your email address before you can use the Service.
• You are responsible for all activity under your account and for keeping your credentials confidential. Tell us promptly at support@chronogeeks.com if you suspect unauthorised access.
• One account per person or business unless we agree otherwise in writing. Accounts are not transferable without our consent.

Authentication is provided through Google Firebase Authentication. You may sign in with an email address and password or with a Google account.

4. What the Service does

The Service is a record-keeping tool for tracking the service history of watches. It lets you record watches, log service records and their workflow status, capture timegrapher measurements, upload photos, videos and service manuals, record component costs and sale prices, and generate reports.

The Service is a record-keeping tool, not professional advice. It does not verify the accuracy of anything you enter, does not validate timegrapher readings or financial figures, and is not a substitute for your own professional judgment. If you are a professional watchmaker, you remain solely responsible for the accuracy and completeness of your business records and for meeting any record-keeping obligations that apply to you.

5. Free trial

• New accounts receive a 30-day free trial starting at registration.
• The trial includes 1 GB of file storage.
• No payment details are required to start the trial.
• When the trial ends, your account becomes read-only until you subscribe. Section 8 explains exactly what that means.
• One trial per person or business. We may refuse or end a trial if we reasonably believe it is being abused, for example through duplicate accounts.

6. Subscriptions, fees and billing

6.1 Plans

Paid Subscriptions are available on a monthly or yearly basis. Current prices are shown in the Service at the point of purchase.

Prices may be charged in US dollars, pounds sterling, euros or Australian dollars. The currency and the amount are shown before you confirm the purchase.

Prices include GST where it applies. For customers in Australia, the price displayed is the total amount payable, inclusive of GST at the prevailing rate. Customers outside Australia are charged the same displayed amount, which carries no Australian GST component. Any tax payable in your own country is your responsibility.

6.2 Payment processing

Payments are processed by Stripe. When you subscribe you are directed to Stripe’s hosted checkout and enter your payment details there.

We never receive, see or store your card number, expiry date or security code. Your use of Stripe is subject to Stripe’s own terms.

6.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period at the then-current price, using your saved payment method, until you cancel.

We will remind you before each renewal. We send reminder emails to your account address 30 days, 7 days and 1 day before a paid subscription period ends, so that you always have notice before you are charged again. Keeping your account email address current is your responsibility.

6.4 Failed payments

If a payment fails we may retry it, and your account may become read-only until payment succeeds. We will not delete Your Content because of a failed payment, subject to Section 14.

6.5 Price changes

We may change our prices. We will give you at least 30 days’ notice before a change affects you, and the new price will apply from your next billing period. If you do not accept the new price you may cancel before it takes effect.

7. Cancellation and refunds

7.1 How to cancel

You can cancel at any time from within the Service, which uses Stripe’s billing portal.

When you cancel, you keep full access until the end of the period you have already paid for. After that your account becomes read-only.

7.2 Refunds

We do not refund partial periods. If you cancel part-way through a month or a year, you keep full access until the end of the period you have paid for, and we do not refund the unused remainder. We do not give refunds solely because you did not use the Service during a period you paid for.

This does not affect your statutory rights. Where the Australian Consumer Law, or another law that applies to you, gives you a right to a remedy — including a refund — that right stands, and nothing in this Section limits it. Section 20 explains this further. If you think something has gone wrong, contact us at support@chronogeeks.com and we will work it out with you.

Section 14.2 covers refunds in the different case where we end your account through no fault of yours.

7.3 What happens to your data

Cancelling does not delete Your Content. It remains available to read, and to export, unless and until you delete your account under Section 14.

8. What happens when a Trial or Subscription ends

This is what the Service actually enforces when your Trial or Subscription lapses:

Your Content is not deleted when your Subscription lapses. It is retained so you can read and export it, and it becomes editable again as soon as you subscribe.

9. Your Content

9.1 You own it

You retain all ownership of Your Content. These Terms give us no ownership of it.

9.2 The licence you give us

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, reformat and display Your Content solely to the extent necessary to operate the Service for you. This includes generating image thumbnails, transcoding video, extracting video frames for previews, and rendering the reports you request.

This licence exists only to run the Service. We do not use Your Content to train machine learning models, we do not sell it, and we do not use it for advertising. It ends when you delete the content or your account, subject to the retention periods in our Privacy Policy.

9.3 Your responsibilities

You are responsible for Your Content, and you confirm that:

• you have the right to upload and store it;
• it does not infringe anyone’s intellectual property, privacy or other rights;
• it is not unlawful; and
• you have a lawful basis for holding any personal information it contains (see Section 10).

9.4 Backups

We take reasonable steps to protect Your Content, but you are responsible for keeping your own backups. The Service provides a data export feature for this purpose. We do not warrant that we can restore deleted content.

Our infrastructure retains recent copies of data for a short period — currently up to 7 days — so that we can recover from faults, outages and operator error. This is not a restore service and gives you no right to recover content you have deleted. We may use it to recover the Service as a whole; we do not use it to reverse individual deletions, and once the window has passed recovery is impossible in any event. Our Privacy Policy describes the same window from a data-retention perspective.

10. Owner Data — personal information about other people

If you record a watch owner’s name, phone number, email address or shipping address, you are handling someone else’s personal information through our Service.

• You determine what to collect and why. In data-protection terms you are the controller and we act as your processor.
• You must have a lawful basis for collecting and storing it, and you must comply with the privacy laws that apply to you — which may include telling those individuals what you hold, keeping it accurate, and honouring their access and deletion requests.
• We do not contact them. The Service sends no email or notification to any address entered in an owner record.
• You indemnify us for claims arising from your handling of Owner Data, as set out in Section 19.

A data processing agreement is available on request. If a privacy law that applies to you requires a written agreement with us as your processor — as GDPR Article 28 does for customers in the EU and the UK — contact us at support@chronogeeks.com and we will put one in place.

11. Acceptable use

You must not:

• use the Service unlawfully, or to store unlawful content;
• upload malware, or content that infringes another person’s rights;
• attempt to gain unauthorised access to the Service, other accounts, or our infrastructure;
• probe, scan or test the vulnerability of the Service without our written permission;
• circumvent storage quotas, rate limits, authentication or billing;
• scrape the Service, or use automated means to access it beyond normal use of the application;
• resell, sublicense, white-label or otherwise provide the Service to third parties as your own service, unless we have agreed to it in writing;
• use the Service to store data unrelated to watch servicing as a general file store; or
• interfere with other users’ use of the Service.

Reseller and agency arrangements. If you want to offer the Service to your own customers as part of a reseller or agency arrangement, contact us at support@chronogeeks.com. We will consider it, and any such arrangement must be agreed in writing before it begins. Using the Service to service your own customers’ watches, and storing their details in order to do so, is ordinary use and needs no agreement.

Responsible security disclosure: if you find a vulnerability, please report it to support@chronogeeks.com rather than exploiting it.

12. Storage limits and fair use

Individual file uploads are limited to approximately 100 MB. Supported uploads are images and videos (media), and PDFs and images (service manuals).

Uploads that would exceed your quota are rejected. Deleting files frees the space again.

We apply rate limits to protect the Service — by default 100 requests per minute per client, with tighter limits on authentication and report generation. These are operational safeguards, and we may adjust them.

Quotas may change. We may increase a plan’s storage allowance at any time, effective immediately. If we reduce the allowance on a plan you are already on, we will give you at least 30 days’ notice, so you have time to export or delete files before the lower limit takes effect. Reducing an allowance does not delete files you have already uploaded — it prevents further uploads until you are back within the limit.

13. Availability, support and changes

13.1 Availability

We aim to keep the Service available but do not guarantee uninterrupted access. The Service may be unavailable for maintenance, upgrades, or reasons outside our control, including failures of the third-party providers listed in our Privacy Policy.

We do not offer a service level agreement. The Service carries no uptime commitment, no guaranteed response or restoration time, and no service credits for downtime. If we ever offer an SLA it will be a separate written agreement; nothing in these Terms creates one.

13.2 Support

Support is provided by email at support@chronogeeks.com on a reasonable-endeavours basis. We do not publish support hours and we do not commit to a response time. We aim to answer every genuine question, and we will tell you if we cannot help.

13.3 Changes to the Service

We may add, change or remove features. If we make a change that materially reduces core functionality you rely on, we will give you reasonable notice where practicable. If we discontinue the Service altogether, we will give you at least 60 days’ notice and a reasonable opportunity to export your data.

14. Suspension, termination and deletion

14.1 You may terminate

You may delete your account at any time from within the Service. When you do, you choose either immediate deletion or deletion at the end of your paid period.

Either way:

• Your account enters a 30-day grace period, during which login is blocked but your data still exists and you can reactivate.
• After 30 days your data is permanently deleted — your account record, watches, service records, timeline entries and uploaded files.
• A minimal billing record survives: a one-way hash of your user ID, your Stripe customer ID and the deletion date. It contains no name, email address or content. See our Privacy Policy for why.
• For up to 7 days after deletion a copy remains in our cloud provider’s disaster-recovery systems before ageing out permanently. This is a safeguard against data loss, not a restore service — see Section 9.4 and our Privacy Policy.

Export your data before deleting. Deletion after the grace period is irreversible.

14.2 We may suspend or terminate

We may suspend or terminate your account if:

• you materially breach these Terms, including Section 11;
• payment fails and remains unresolved;
• we are required to by law; or
• your use poses a security risk to the Service or other users.

Where practicable and lawful we will give you notice and an opportunity to fix the problem first. For serious breaches — unlawful content, security attacks — we may act immediately.

If we terminate your account other than for your breach, we will refund the unused portion of any fees you have paid in advance, calculated pro rata from the date of termination, and give you a reasonable opportunity to export your data before it is deleted.

15. Third-party services

The Service depends on Google Cloud Platform, Google Firebase, Stripe and Resend, which sends our transactional email. Their availability and performance are outside our control, and we are not liable for their acts or omissions beyond our own responsibility under these Terms.

Your Content may include links to third-party websites. We do not control or endorse those sites and are not responsible for them.

16. Intellectual property

We own the Service — its software, design, branding and documentation — and all intellectual property in it, other than Your Content. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with them, and nothing more.

You must not copy, modify, reverse engineer, decompile or create derivative works of the Service, except to the extent that restriction is prohibited by law.

If you send us feedback or suggestions, you grant us an unrestricted right to use them without obligation to you.

17. Disclaimers

Subject to Section 20, and to the maximum extent permitted by law:

• The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, secure against all threats, or that it will meet your requirements.
• We do not warrant the accuracy, completeness or usefulness of any output of the Service, including generated reports, which are derived from data you supply.
• You are responsible for determining whether the Service is suitable for your business and for maintaining your own records and backups.

18. Limitation of liability

Subject to Section 20, and to the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or data, however caused.
• Our total aggregate liability arising out of or in connection with these Terms and the Service is limited to the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, and (b) AUD 100. The floor in (b) applies so that the cap is not zero for a user who has paid nothing, such as a user on a Trial.
• Nothing in this Section limits either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

These limits apply in aggregate, not per incident, and survive termination.

19. Indemnity

You agree to indemnify us against claims, losses, liabilities and reasonable costs arising from:

• Your Content, including any claim that it infringes a third party’s rights;
• your handling of Owner Data, including any claim by an individual whose personal information you entered into the Service;
• your breach of these Terms or of any law; and
• your use of the Service in a way these Terms do not permit.

We will notify you of any such claim, let you control the defence with counsel reasonably acceptable to us, and cooperate reasonably at your expense. You may not settle a claim in a way that imposes an obligation on us without our written consent.

20. Your statutory rights

Nothing in these Terms excludes, restricts or modifies any right or remedy you have that cannot lawfully be excluded, restricted or modified.

Where any provision of these Terms would otherwise be void or unenforceable, it applies only to the extent the law permits.

20.1 Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those consumer guarantees, and Sections 17, 18 and 19 do not apply to the extent they would purport to.

Where the Australian Consumer Law permits a supplier to limit its liability for failure to comply with a consumer guarantee, and the services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for that failure is limited, at our option, to:

• supplying the services again; or
• paying the cost of having the services supplied again.

20.2 Other consumer protection laws

If you are a consumer in the United Kingdom, the European Union, or another jurisdiction with mandatory consumer-protection rules, those rules apply to you and prevail over any provision of these Terms that is inconsistent with them.

21. Changes to these Terms

We may change these Terms. When we make material changes we will update the “Last updated” date, notify account holders by email at the address on their account, and display a notice in the application, at least 30 days before the changes take effect.

Continued use of the Service after the changes take effect means you accept them. If you do not accept them, stop using the Service and delete your account.

22. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria, and the courts competent to hear appeals from them, have non-exclusive jurisdiction.

Before starting formal proceedings, both parties agree to try to resolve the dispute in good faith by contacting the other in writing and allowing at least 30 days to reach a resolution. This does not prevent either party from seeking urgent injunctive relief, and it does not affect your right to complain to a regulator or to pursue a remedy available to you under Section 20.

These Terms contain no mandatory arbitration clause and no class-action waiver.

23. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Service and supersede any earlier understanding.
• Severability. If a provision is unenforceable, the rest continues in force.
• No waiver. Failing to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets, on notice to you.
• Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.
• Notices. We may give notice by email to your account address or by in-app notice. You may give notice to support@chronogeeks.com.
• Survival. Sections 9.1, 16, 17, 18, 19, 20 and 22 survive termination.
• Relationship. Nothing here creates a partnership, agency or employment relationship.

24. Contact

Aframe Pty Ltd (ABN 91 607 103 695)
support@chronogeeks.com